Frequently Asked Questions
All your questions about 7zebd, answered in one place
From bonus withdrawals to KYC verification and deposits — whatever question you have, find the detailed answer below.
If you have any doubts while playing at 7zebd, this page is your first stop. The conditions for claiming the welcome bonus, withdrawal timeframes, the identity verification process, and deposit rules — everything is explained here in plain language. Each answer is based on real experience from our support team, so you can quickly find the right information and enjoy your gaming without worry.
Welcome Bonus
The wagering requirement for 7zebd's welcome bonus is 15x, and it applies only to the bonus amount — the deposit amount is not included. For example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you will need to place a total of ৳22,500 in bets before withdrawing the bonus. The system automatically tracks your betting progress to keep things simple.
No, the welcome bonus can only be claimed once per account. It is added automatically after your first deposit. Attempting to claim the bonus by creating multiple accounts using the same device, the same wallet number, or the same IP address will be considered a violation and may result in account suspension.
Generally, bets placed on slot games and fishing games count at 100% toward the wagering requirement. Bets on cricket and other sports markets may count at a partial rate. Rates vary for live casino games. You can see the individual rate for each category in the bonus section of your account. If you have any doubts, you can ask via live chat.
Yes, you can cancel a bonus at any time before completing the wagering requirement. However, cancelling the bonus will remove the bonus funds and any winnings earned from the bonus. Only your original deposit amount will remain. Contact live support to cancel a bonus.
7zebd's welcome bonus is 150% on the first deposit, up to a maximum of ৳8,000. This means if you deposit ৳5,334 or more, you will receive the maximum bonus of ৳8,000. Example: depositing ৳12,000 gives a bonus of ৳8,000 and a total balance of ৳20,000. For smaller deposits: a ৳1,000 deposit gives a bonus of ৳1,500 and a total of ৳2,500.
Cash Withdrawal
The minimum withdrawal amount from 7zebd is ৳500. This limit is the same regardless of whether you withdraw via bKash, Nagad, Rocket, or Upay. The same rule applies to bank transfers. Requests below this amount will not be accepted by the system.
Most withdrawal requests are completed within 30 minutes to 3 hours. bKash and Nagad are generally processed the fastest. Bank transfers may take a little longer, especially outside banking hours. If verification is already complete, there is much less chance of a request being delayed.
To withdraw winnings earned from a bonus, you must first complete the full wagering requirement. Once wagering is complete, the bonus winnings are added to your main balance and can then be withdrawn at any time. Until wagering is finished, you can only withdraw your own deposited funds.
There are a few common reasons a withdrawal request may stay pending — account KYC verification not yet complete, an active bonus wagering requirement still in progress, or a system review. If it remains pending for more than 3 hours, let us know via live chat and the support team will look into it promptly.
No, the name on the withdrawal wallet or bank account must exactly match the name registered on your 7zebd account. Withdrawals to third-party wallets are rejected for security reasons. Use your own name for all deposit and withdrawal transactions.
Identity Verification (KYC)
KYC verification is typically requested after your first withdrawal request or when a large transaction occurs on the account. It is a one-time process — once completed, you will not need to verify again for future withdrawals. Completing it promptly keeps the withdrawal process smooth.
If your submitted documents are rejected, the reason will be communicated via email or live chat. Common issues include blurry images, an expired ID, or a name mismatch. Please resubmit clear, complete, and recent images. If you fail multiple times, contact the support team directly and they will guide you through it.
Yes, this is very important. The name you registered with on your 7zebd account must exactly match the name on the bKash, Nagad, Rocket, or bank account you are withdrawing to. If the names do not match, the withdrawal will be rejected and verification will not be completed.
KYC verification is done for the security of players. It ensures that no one else can access your account and that withdrawal funds reach the right person. 7zebd follows this process to maintain SSL encryption and fair play. All submitted information is kept completely secure and confidential.
Deposit Questions
7zebd does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fee. These fees are set by the respective service provider, not by 7zebd. When calculating your deposit, keep any applicable fees in mind so the amount you want reaches the platform.
Deposits are usually credited within a few minutes. If there is a delay for any reason, collect the transaction ID or reference number and contact us via live chat or at [email protected]. The support team will verify the transaction and take action promptly. Having a screenshot of the payment ready will speed up the process.
The minimum deposit amount at 7zebd is ৳300, which applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Deposits below ৳300 are not accepted. This minimum amount is sufficient to qualify for the welcome bonus, though a higher deposit will earn you a higher bonus.
Depositing via Nagad is simple. Log in to your account, go to the "Deposit" option, and select Nagad. Make the payment from the Nagad app to the merchant number shown, and confirm the transaction ID. The amount must be at least ৳300. If you run into any issues, contact us via live chat.
Yes, bank transfer deposits are accepted. Transfers are possible from most major Bangladeshi banks, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Log in and check the deposit page for the correct account number and instructions, or contact support. Bank transfers may take a little longer to process.
Still have questions?
Our support team is available 7 days a week, 24 hours a day in both Bengali and English. Start a live chat right now or send us an email.
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