Your Privacy Is Our Priority

1. Introduction

7zebd ("we", "us", "platform") operates a safe and reliable online gaming service for Bangladeshi players. This privacy policy ("policy") describes what information we collect when you use 7zebd's website and services, how that information is processed, and what your rights are.

By using 7zebd's services, you agree to the terms set out in this policy. This policy is an integral part of our Terms and Conditions. If you do not agree with any part of this policy, please stop using our services and contact us directly.

2. Information We Collect

7zebd collects various types of information to provide its services. This information falls mainly into two categories: information you provide voluntarily and information collected automatically while you use the service.

2.1 Information You Provide

During account registration and management, you may provide us with the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladesh address (for billing and identity verification)
• National ID or passport details (for KYC verification)
• Payment method details — mobile number for bKash, Nagad, Rocket, or Upay; account details for bank transfers
• Support messages and communication history

2.2 Automatically Collected Information

When you use 7zebd, certain information may be collected automatically, such as:

• IP address and device type
• Browser type and version
• Date and time of service access (BST, UTC+6)
• Pages visited and links clicked
• Session duration and usage patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

To manage financial transactions, we keep records of deposit and withdrawal amounts, times, and methods. Details of all transactions completed within the minimum deposit of ৳300 and minimum withdrawal of ৳500 are stored securely in our system.

3. Purpose of Using Information

We use the information collected for the following legitimate purposes:

3.1 Providing and Operating the Service

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Tracking gaming history and balance
• Providing customer support and resolving complaints

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized activity
• Age verification — the service is for those aged 21 or older only
• Managing the KYC (Know Your Customer) process
• Ensuring system security and integrity

3.3 Improvement and Personalization

• Improving service quality and user experience
• Analyzing gaming preferences to show relevant content
• Sending relevant promotions and offers (subject to your consent)
• Evaluating the effectiveness of responsible gaming tools

4. Sharing Information and Third Parties

7zebd does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Limited information may be shared with trusted partners for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use the information for the specific purpose agreed upon.

4.2 Legal Obligations

If disclosure of information is required by law or court order, we will do so. In such cases, we will notify you in advance where possible.

4.3 Business Changes

If 7zebd or any part of it is merged, acquired, or transferred, your information may be part of that process. In such cases, we will inform you by notice.

5. Cookie Policy

The 7zebd website uses cookies and similar technologies. Cookies are small text files stored on your device that are necessary for operating the service.

5.1 Essential Cookies

These are essential for the basic functionality of the service — maintaining login sessions, security verification, and saving preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

These cookies help us understand how users interact with the site so we can improve the experience. You can disable these through your browser settings.

5.3 Cookie Controls

Most modern browsers offer cookie controls. Please note that disabling essential cookies may cause some parts of the service to not function correctly.

6. Data Storage and Security

7zebd places the highest importance on protecting your information. We take the following technical and organizational measures:

6.1 Security Measures

• All data transfers secured through SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted form
• Access controls — only authorized personnel can access the information
• Regular security audits and updates
• Suspicious activity detection systems

6.2 Data Retention Period

We retain your personal information only for as long as necessary. Even after an account is closed, some information may be kept for a set period to meet legal obligations. Transaction records are retained in accordance with applicable laws.

7. Your Rights

As a user of 7zebd, you have the following rights over your own information:

7.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. For this request, email [email protected].

7.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. This is possible through account settings or through the support team.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. Please note that due to legal obligations or ongoing disputes, it may not always be possible to delete all information immediately.

7.4 Right to Object to Processing

For marketing communications, you can withdraw your consent at any time. To do so, update the communication settings in your account or contact our support team.

7.5 Right to Data Portability

You can request a copy of your information in a portable format. This request may take some time to process.

8. Protection of Minors

7zebd's services are strictly for those aged 21 or older. We do not knowingly collect information from any minor. If we are informed that we hold information belonging to a minor, we will immediately close that account and delete the relevant information.

Request for parents/guardians: If you believe your child or another minor is using our services, contact us immediately at [email protected].

9. International Data Transfers

7zebd primarily serves the Bangladesh market. However, our technology infrastructure and service partners' servers may be located in other countries. For any international data transfer, we ensure the necessary contractual protections are in place so that the standard of protection for your information remains the same.

10. Responsible Gaming and Data

Responsible gaming is a core principle at 7zebd. We analyze your gaming behavior solely to identify problematic gaming and provide timely support — not for advertising. This information is never shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Changes to the Policy

7zebd may update this privacy policy from time to time. For significant changes, we will publish a notice on the website or inform you through your registered contact details. Continuing to use the service after an update means you agree to the new terms.

The "Last updated" date shown at the top of this page will always reflect the date of the most recent version. Contact the support team to request a previous version.

12. Contact and Complaints

For any questions, information requests, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 service in Bengali

After receiving your request, we will do our best to respond as quickly as possible. Complex requests may take a little longer, but we will keep you updated on the progress.